Turd Squad Service Policies

Pricing Policy

• Quotes in most cases are accurate, however, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.

• Customers who choose to pause services for any reason will be subject to initial cleaning fees before being added to the monthly service again.

No Access Policy

• If Turd Squad is unable to gain access to your yard because the gate has been locked you will still be charged for the cleaning, however, Turd Squad will pull double duty the following week.

• Your Scoop Technician will knock at the door and make attempts to call you before skipping your yard that day. You will be notified via the customer portal as well.

Dangerous Pet Policy

• We love working with dogs! Our technicians have no issue working with your dog in the yard.

• If it is evident that your dog is aggressive or will not let us clean the yard, we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we are unable to clean due to a dangerous dog, you will still be charged for the visit and Turd Squad will pull double duty the following week.

Cancelation Policy

• Turd Squad has no contracts and customers can cancel services at any time for any reason with 48-hour notice. Customers can call in to cancel or update their subscription plan through the customer portal.

• Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their monthly subscription.

• If a customer cancels services halfway through the month, they will be refunded for services that have occurred. The refund will be processed to the payment method on file in the customer portal.